How to Deal with Difficult, Demanding and Prickly Personalities

• Understand people who consistently poison the well, are negative, have a bad attitude and behaviour.
• Learn to get on side, manage and coach people who push boundaries and challenge management decisions.
• Understand how to build a better team through being a more effective and clear communicator.
• Identify how do you motivate someone who just refuses to work co-operatively or effectively

Who Should Attend

The program is designed for people who want to increase their ability to deal with difficult and demanding people and prickly personalities. The skills you will learn will be of immense benefit to your communications with colleagues, staff, your boss and other businesses on a day-to-day basis.

What You Will Cover

The seminar involves a mixture of tutorial style lectures, interactive discussions and a number of detailed case studies which you will work through in groups to flesh out the concepts discussed in the programme.

Day one

• Reasons why people are difficult
• Understanding how the brain works and how the sub-conscious mind influences behaviour
• You will understand the constructs underpinning personality and how these influence the way a person behaves
• You will know to deal with difficult behaviour on a "stich in time saves nine" basis
• You will have a Roadmap for Counselling, Coaching and Controlling Employee Behaviour

Day two

• You will learn how to focus on the issue not the person
• You will learn how to set specific "SMART" goals with those you counsel and coach
• You will learn how to "see through" the smokescreen of problem behaviour to determine whether or not a person is bringing personal issues to work
• You will understand how to press the respective "hot" and "cold" buttons of different personalities
• You will learn how to free yourself of the stress of managing others' monkeys
• You will learn some keys for self-management in the workplace including dealing with stress